Recruitment of Outreach Coordinator at Amnesty International India

ORG- Amnesty International India
Closing Date- 23rd October, 2019

About
Amnesty International India Pvt Ltd specialises in catering to NGO clients globally. Our aim is to provide quality service in the fields of research and technology to organisations that are making a social impact at all levels. Through our services, NGOs and social businesses will be able to create far more impact and benefit maximum number of people faster. The range of services include: Project Implementation, conducting public awareness surveys, Campaign Management, Research etc.

Position Purpose
The purpose of this position is to create and implement various activities to maintain and expand relationships with assigned partners and will be responsible for implementing multiple activities around the deliverables mentioned below.

Implement outreach program and events for resource mobilisation by securing permissions to venues like corporate offices, malls, shopping markets, strategic public places, institutions, events etc. for Face to Face fundraisers to sign up supporters/donors.

The core purpose of this position is to create and manage the relationship with various channel partners for individual fundraising. The position reports directly to the Manage Outreach and Partnerships and for day to day activities to the City Manager of the Region (Bangalore/Chennai/Hyderabad/Mumbai). The position requires extensive local travel and moderate national travel.

Responsibilities

  1. Meet assigned targets of cold calls, emails, meetings, outreach activities and donors acquired through activities;
  2. Develops a database (given territory) of qualified venues through various sources like internet, referrals, telephone, direct visits, cold calling & networking.
  3. Establishes and maintains productive, professional relationships with key personnel in partner organizations and create new accounts – involves frequent visits to meet partners in order to maintain good relations.
  4. Implement various activities to coordinate the involvement of company personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations;
  5. Implement planned activities with partners to meet mutual performance objectives and financial targets;
  6. Proactively address partner needs on an ongoing basis;
  7. Ensures partner compliance with agreements;
  8. Any other areas of business identified in future to boost return on investment
  9. Close collaboration and participation in branch office activities

Key Performance Indicators

  1. Cold Calls- Over 200 reached calls per month (10 new calls per day)
  2. Follow Up Calls- As required. (To be tracked)
  3. Emails- Over 50 customized emails to potential partners per month.
  4. Meetings- Over 20 scheduled/ direct meetings with potential partners per month, one day a week for direct/cold visits and to gather data to establish a robust database.
  5. Outreach Events- Over 6 events per month facilitated by the Outreach Coordinator in line with the defined parameters to meet the monthly targets.
  6. Database: Maintain and develop a robust database of potential partners to call, email, meet etc. A minimum of 30 new organizations to be added to the database every month based on data gathered through direct visits. The database must consist of 60% corporate organizations, 30% tech parks, malls etc. and 10% of events.
  7. Man Days- The number of fundraisers allocated to the event* number of days of the event. Target as per monthly city plan.
  8. Donors Acquired (Sign Ups)- Donors acquired by the face to face fundraising team through the events facilitated by the Outreach Coordinator. In line with monthly targets.
The position is responsible for maintaining relationships with the following stakeholders in order to achieve the goals of the Outreach team.

Contacts
Senior Manager Outreach and Partnerships

Frequency
Daily

Purpose and type of communication required
To seek input on work when required.  Weekly 1-1’s to discuss performance and troubleshooting if any, Fortnightly to discuss plans for the month and plan for the next month. Work together to execute new campaigns and strategies to achieve targets.

Contacts
City Manager

Frequency
Daily

Purpose and type of communication required
Updates on daily KPI’s and functioning. Weekly updates on upcoming planned events, Fortnightly discussion and presentation of plans. Work together to achieve city targets.

Contacts
Team Leaders

Frequency
Regularly/Daily

Purpose and type of communication required
To present monthly plans during team meetings, as required to coordinate the planning and execution of events.

Contacts
National Manager (Face to Face)

Frequency
As required

Purpose and type of communication required
To troubleshoot/ dispute management/ input on plans where required.

Contacts
Training and Development Team

Frequency
As required

Purpose and type of communication required
Exchange and update information on the coaching/training activities.

Contacts
FR Assistant

Frequency

As required

Purpose and type of communication required
To organize materials and resources required for events in a timely manner.

Contacts
FR Assistant

Frequency

As required

Purpose and type of communication required
To organize materials and resources required for events in a timely manner

Contacts
Programmes Team

Frequency

As required

Purpose and type of communication required
To get updates/ information on campaigns where specifically requested by partners.

Contacts
Ops, Admin and HR

Frequency
As required

Purpose and type of communication required
To process reimbursements, travel bookings, and to engage with the organization as a whole.

External
Contacts
Corporate/Tech Park/Mall Point of Contacts

Frequency
Daily

Purpose and type of communication required
The corporate/ public venues contribute significantly towards our FR objective and have to be persuaded to provide the venue without paymen

Contacts
Exhibitions

Frequency
Regularly

Purpose and type of communication required
Some of the exhibitions work well for fundraising and normally they are available only of fee based and it needs some persuasion to get them to agree to give the stalls for free.

Contacts
Event companies

Frequency
Regularly

Purpose and type of communication required
We work with these companies to create events for us. Creative brief and target audience has to be explained for them to develop events

Skills and other requirements for the position

  1. Excellent communication skills; writing and spoken in English.
  2. Strong presentation skills
  3. Strong selling attributes
  4. Preferably 2 to 3 years of exposure in non- profit fundraising or other channel sales or lead generation functions.

Equality Statement
Amnesty International India is an affirmative action employer. We are committed to building a diverse workplace which is mindful of historical injustice in India. We are especially interested in candidates from Dalit or Adivasi communities and persons with disabilities, religious minorities who can contribute through their experience to the diversity and effectiveness of our workplace.

Equality and diversity are core to our values as an organization. Staff members are expected to work collectively and individually to promote a constructive and sensitive approach to colleagues from different backgrounds, and value and respect their work.

Conflict of Interest
Public or other activity, affiliation to or support for any group or organization, personal association or other factor which may generate a real or perceived conflict of interest with Amnesty International’s principles (specifically independence and impartiality), or raise a security concern, or otherwise prevent the candidate from carrying out key functions of the specific post and would therefore disqualify the candidate from being appointed.

POSITION DETAILS
Reports to : Manager- Outreach and Partnerships and City Manager in specified region
Manages : None
Location  Bangalore, Chennai, Hyderabad, Mumbai and Pune
Travel :High within India
Salary: Annual CTC of INR: 390,606/- (Taxes will be deducted as applicable)

How to apply
Send in a cover letter of not more than 500 words explaining how you think you can make a difference in this position, along with your updated resume and filled in affirmative action form, which can be downloaded here to jobs@amnesty.co.in by 23rd October, 2019.  Please include position and preferred location in the subject line of your email. Interested applicants are encouraged to apply as soon as possible. Submissions will be reviewed on a rolling basis until the position is filled.  Applicants must be legally eligible / authorized to work in India.  Applications without Affirmative action form will not be accepted.

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